Introduction
Zarqa ("we," "our," or "us") operates a goods transport platform connecting customers with drivers in the
United Arab Emirates. This Privacy Policy explains how we collect, use, and protect your information when
you use our mobile application and services.
Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number when you create an account
- Location Data: Real-time GPS location when using the app to provide pickup and delivery
services
- Transaction Data: Pickup/delivery addresses, trip history, payment information
- Device Information: Device type, operating system, unique device identifiers
- Driver Documents: Emirates ID, driving license, vehicle registration for driver
verification
How We Use Your Information
- To provide and improve our goods transport services
- To connect customers with available drivers
- To process payments and transactions
- To verify driver identity and credentials
- To communicate service updates and support
- To ensure safety and prevent fraud
Location Data
We collect location data to:
- Match you with nearby drivers
- Track deliveries in real-time
- Calculate trip distances and pricing
- Provide accurate ETAs
Location tracking is only active during active trips. You can disable location permissions in your device
settings, though this will limit app functionality.
Data Sharing
We may share your information with:
- Drivers/Customers: Limited information necessary to complete trips (name,
pickup/delivery locations)
- Payment Processors: Stripe processes payments securely
- Service Providers: Firebase (Google) for app infrastructure
- Legal Requirements: When required by UAE law or legal process
Data Security
We use industry-standard security measures including:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication systems
- Regular security audits
- Access controls and monitoring
Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your account and data
- Opt out of marketing communications
To exercise these rights, contact us at privacy@zarqa.app
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Trip history is
kept for 3 years for legal and accounting purposes. You may request account deletion at any time.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from
children.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app
notification.
Contact Us
For privacy-related questions or concerns:
Last Updated: January 2026